60 minute Drop-in Visit: Cat(s)

Chính sách hủy

Booking & Deposit Policy • New Clients: Full payment is required prior to the service date to secure your booking. • Recurring Clients: Monthly payments are due by the 10th of each month without exception. • Non-Refundability: All deposits and upfront payments are strictly non-refundable. Cancellation & Rescheduling Policy • Notice Requirement: Any cancellation or rescheduling request must be communicated at least 72 hours before your scheduled service. • Late Cancellations: Cancellations made less than 72 hours before the service forfeit the entire payment. Same-day cancellations will incur an additional cancellation fee. • Approved Exceptions & Admin Fees: In the rare event that management approves a discretionary refund or cancellation credit, a 25% administrative fee will be deducted from the total amount. • Service Satisfaction: Partial refunds are only considered after a service is fully rendered, based strictly on verifiable service issues or poor quality.

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