Cancellation & Refund Policy

Plans change, and that’s okay!

When you book with us, we reserve that exact time slot just for you, which means we turn away other clients for that date. Preparing for your service and holding your spot also takes work behind the scenes! Because of held dates and administrative efforts, cancellations are handled as follows

Cancellation & Rescheduling Policy

• Notice Requirement: Any cancellation or rescheduling request must be communicated at least 72 hours before your scheduled service.

• Late Cancellations: Cancellations made less than 72 hours before the service forfeit the entire payment. Same-day cancellations will incur an additional cancellation fee.

• Approved Exceptions & Admin Fees: In the rare event that management approves a discretionary refund or cancellation credit, a 25% administrative fee will be deducted from the total amount.

• Service Satisfaction: Partial refunds are only considered after a service is fully rendered, based strictly on verifiable service issues or poor quality.

Booking & Deposit Policy

• New Clients: Full payment is required prior to the service date to secure your booking.

• Recurring Clients: Monthly payments are due by the 10th of each month without exception.

• Non-Refundability: All deposits and upfront payments are strictly non-refundable.

Life Happens! How to Cancel
We know plans can change! If you need to cancel or reschedule your service, please let us know as soon as possible by emailing us at info@anytimehomeandpetservice.com or calling (757) 533-1218